By On Oct 19, 2019 Templates
You need a well drafted invoice that clearly presents your itemized charges. Our invoice design for our templates was done with freelancers and their individual needs in mind. You will find examples in the section below that include MS Word invoice templates and Excel invoice templates that are ready to use or can be quickly adapted for your business. Whether you need a freelance writer invoice template, a service invoice template for your software business, or a simple invoice template you can customize for your virtual assistant business, our templates use pleasing graphic design and include all the necessary sections required in a professional invoice. Use our templates to create a custom invoice just right for you using MS Word and Excel. You can then print your invoice to put it in the mail. Or if you send PDF invoices to clients, you can also save your custom invoice in PDF format so you can send it to your client by email as a PDF file.
If you do not get paid by the due date and invoices remain unpaid for more than 30 days then you have the legal right to charge interest on the money for Late Payment. Make sure you address any late payment concerns early, because they can often signal that the client is having cash flow problems, which could lead to non-payment, which is far more expensive to you than just being paid late! It is important to follow the correct late payment process if invoices have not been paid. Do not simply down tools and march off the client site demanding payment. This could result in the client claiming a breach of contract. The first step is to speak to the client, before then following up with more formal and legal action. This will involve a formal warning, Letter Before Action, debt collection agency, and finally litigation via the courts.
What is interesting about Customer Effort Score is that, in addition to gauging the aggregate, digital experience of your customers with your product (great for product teams), you can also collect it at a number of other different touchpoints across the customer journey, after interacting with a product or service. You can collect CES after the customer has surpassed an important online touchpoint such as signing up for a trial or filling in a form. This works well because they have achieved some sort of goal. It is also a great source for real-time feedback. After an online customer service touchpoint, alternatively, you can gauge how much effort it takes your customers to get an issue resolved using online customer service touchpoints. This includes FAQ pages, after email support, upon reading a knowledge base article, etc. At the end of an online funnel, Lastly, you can collect CES at the end of an online funnel. At this point it is clear that your customer was successful in making a purchase. But what you still do not know is how easy or difficult the process actually was, which is why this is a good time to gauge how much effort they put into getting to where they are.
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